technology

Challenge
Amidst the spread of fake news during COVID-19, how might citizens get access to factual updates?

Insight
WhatsApp has been cited as the largest instant messaging platform in Africa. The convenience of immediate access to the device holder warrants success of most communal communication.

Approach
We catalogued all 140 neighbourhoods in eThekwini Municipality and created WhatsApp group for each. We partnered with Durban Chamber to source factual information to push to these groups daily.