service design

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Challenge
SEDA serves a large number of entrepreneurs daily. How might SEDA remain upskills its staff to deliver worthwhile services to its beneficiaries?

Insight
When interviewing the project manager it was found that some of the staff had not run actual businesses themselves in the past nor had business management qualifications.

Approach
PISTA designed a user experience journeys for all district office managers in KwaZulu Natal and developed a week-long bootcamp for members to develop business models for the purpose of immersing them in entrepreneurship.


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Challenge
How might the Small Enterprise Finance Agency access lucrative funding-ready enterprises in South Africa that will service the loans?

Insight
Accessing capital in South Africa requires due diligence by small business. In the same breath there are informal businesses that show good returns however do not have documentation to access finance.

Approach
We facilitated various business development bootcamps in KwaZulu Natal using lean tools like empathy canvas, value proposition map and business model canvas.